Introduction
MoatWorks ("we", "us", or "our") operates www.moatworks.in (the "Services"). We are committed to protecting your privacy and to handling your personal data transparently and responsibly.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
Who we are
MoatWorks is an AI search visibility agency based in India. We help businesses grow their organic and AI-driven search presence through audits, strategy, and ongoing optimization.
If you have any questions about this policy or about your data, reach out to us at:
- privacy@moatworks.in
- Phone
- +91 99673 22194
- Address
- Mumbai, India
We do not currently have a designated Data Protection Officer.
Who this policy applies to
This policy applies to:
- Anyone who visits our website
- Clients and prospective clients who engage our services
- People who contact us via email, phone, or web forms
If you landed here from a third-party website we link to, their own privacy policy applies there, not ours.
What information we collect
| What we collect | Why we collect it |
|---|---|
| Name, email, phone, company name | To respond to inquiries and send proposals |
| Website behaviour | To understand what is working on our site |
| Payment information | To process payments |
| Project notes, emails, call summaries | To deliver our services |
Why we use your data
Here is a plain breakdown of why we process the information we collect.
| What we do | Why |
|---|---|
| Deliver your desired services | To fulfil our contract with you |
| Reply to emails, schedule calls, provide support | To run our business and serve you well |
| Send you blogs and case studies via email | To share relevant updates and insights. You can opt out at any time. |
| Improve our website | To understand what is useful and fix what isn't |
| Detect fraud or security threats | To keep your data, and ours, safe |
| Meet legal requirements | To comply with applicable laws and regulations |
AI and automation, and how we use it
We use AI tools, including large language models, to help with tasks like research, keyword analysis, content drafting, and identifying opportunities to improve search visibility and digital performance.
- Every recommendation is reviewed by a human before we present it to you.
- We do not use your confidential data to train public AI models.
- We do not let AI make autonomous decisions about your business.
- If you are in the EU, UK, or California, you have the right to ask for human review of any AI-assisted recommendation that significantly affects you.
Client data
Ownership
Any reports, analytics data, search console properties, business information, documents, and digital assets provided by a client remain the property of that client. MoatWorks only accesses and uses such information to deliver agreed services.
Confidentiality
We treat client information as confidential. We do not publicly disclose client strategies, reports, account data, or business information without permission.
How long we keep your data
We retain information only for as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records.
Your rights, and what you can do
Regardless of where you are based, you have rights over your personal data.
| Your right | What it means |
|---|---|
| Access | Ask us what data we hold about you |
| Correction | Ask us to fix inaccurate information |
| Deletion | Ask us to delete your data |
| Portability | Get a copy of your data in a usable format, such as CSV or JSON |
| Objection | Ask us to stop using your data for certain purposes |
| Withdraw consent | Change your mind about receiving marketing communications at any time |
- California residents
- You also have the right to know what data we collect, to correct inaccurate data, and to opt out of data sharing.
- EU and UK residents
- You also have the right to restrict processing, and to object to processing based on legitimate interests.
- Indian residents
- You have the right to grievance redressal, and you can nominate someone to exercise your rights on your behalf.
Data security
We implement reasonable technical and organizational measures to protect personal data against:
- Unauthorized access
- Alteration
- Disclosure
- Destruction
However, no method of transmission over the internet is completely secure.
International data transfers
We are based in India and serve clients globally, so your information may be transferred across borders.
When your data moves between countries, we use:
- Standard contractual clauses
- Contractual agreements with service providers
Children's privacy
Our services are for businesses and professionals. We do not knowingly collect data from anyone under 18. If you believe we have accidentally collected information from a minor, email us at privacy@moatworks.in and we will delete it immediately.
Third-party links
Our website may link to third-party sites such as Google, LinkedIn, or industry publications. Once you leave our site, this policy no longer applies. We encourage you to read the privacy policy of any site you visit.
Changes to this policy
We update this policy when our practices change or when the law requires it. Every update is posted with a new "Last updated" date. We recommend checking this page periodically. Your continued use of our services means you accept the current version.
Questions? Talk to us
We value trust, and we are committed to handling your information responsibly and transparently. If you have any questions, concerns, or requests, reach out.
- Phone
- +91 99673 22194
- Address
- Mumbai, India